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Legal and policies

Everything we commit to, in writing

Plain language, no small print games. Available in 54 languages — English is the authoritative version of every document.

English is the authoritative version of this document. A translation is provided for convenience; if the meaning differs, the English text applies.

Terms of use

The rules for using Waypoint Travel, and what we do and do not promise.

Updated 20 September 2026

Cancellation and changes

How to change or withdraw a trip request, and what will apply once booking exists.

Updated 20 September 2026

Pricing and no hidden fees

How prices are calculated, what they include, and why some figures are labelled estimates.

Updated 20 September 2026

Refunds

What is refunded if a booking is cancelled or goes wrong, who pays you, and when.

Updated 20 September 2026

Privacy notice

What personal data we hold, why, how long, and your rights over it.

Updated 20 September 2026

Cookies and local storage

The small number of things we store on your device, and what each is for.

Updated 20 September 2026

Accessibility

Our commitment, current state and how to tell us something does not work for you.

Updated 20 September 2026

Complaints and disputes

How to complain, how long we take, and what to do if you are still unhappy.

Updated 20 September 2026

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